Frequently Asked Questions
Frequently Asked Questions
Honest answers to every question — including the ones most brands avoid.
HenryPawHaven is a Netherlands-based premium sustainable fashion destination, curating Italian artisan knitwear and GOTS-certified organic cotton apparel for conscious consumers. Founded in 2025, shipping to 34 countries including the EU, UK, Norway, US, Canada, UAE, Australia, and New Zealand.
About HenryPawHaven
What is HenryPawHaven?
A curated destination for conscious consumers who refuse to choose between quality and ethics. We bring together Italian artisan knitwear — cashmere, merino, fine cotton — and GOTS-certified organic cotton apparel made to order, from makers whose craft and values we know by name.
Why does HenryPawHaven exist?
To work together with smaller communities — where materials are sourced locally, craftsmanship is genuine, and every maker is known by name. Everything in the store is consciously curated with that single standard in mind.
What makes HenryPawHaven truly unique?
Beyond the materials and sourcing, HenryPawHaven is shaped by Henry — whose stories, observations, and perspective on the world give the brand its soul. Henry's Blog is where fashion meets philosophy, and where every collection finds its meaning.
Materials & Sourcing
What materials do you use?
We work exclusively with cashmere, extra fine merino wool, fine cotton, Pima cotton, and GOTS-certified organic cotton. Every material is selected for quality, longevity, and minimal environmental impact.
Where are your products made?
Our premium knitwear is crafted by Italian artisans with decades of expertise in traditional techniques. Our organic GOTS apparel is made to order.
Can you guarantee your suppliers are 100% sustainable?
No — and any brand that claims otherwise is not being honest. What we can guarantee is that in selecting our sourcing partners and products, we will always favour sustainable methods, ethical production, and fair working conditions — and hold every partner to that standard.
Sustainability
What makes HenryPawHaven different from fast fashion?
We operate on a slow fashion and made-to-order model — producing garments only when ordered, eliminating overstock waste, and sourcing exclusively from artisans who meet strict ethical and environmental standards.
Is cashmere ethical?
Cashmere has a complex sustainability profile. We source only from producers with verified animal welfare and environmental standards. Regenerated cashmere — which we also carry — goes further by repurposing existing fibers.
Shipping & Markets
Where do you ship?
We ship to the European Union, Norway, United States, Canada, United Arab Emirates, Australia, and New Zealand.
Do you reimburse shipping costs?
Yes. For orders of €250 or more, we reimburse your shipping costs — automatically, after the 14-day return window closes. No cancellation, no return, no partial return: the order stays whole, and we send the refund. You'll receive a confirmation by email.
Orders & Returns
Can I return an item?
We accept returns within 14 days of delivery. For faulty items, return shipping is covered by us. For size exchanges or general returns, return shipping is at the customer's cost.
Can I return a made-to-order item?
Made-to-order items are specially made for you and cannot be returned. If your item arrives faulty, we will replace it at no cost to you.
More Questions?
Contact us directly — we answer every message personally.